customer service
Customer service is crucial for both B2B and B2C businesses. A good customer service experience provides the following benefits.
We need to meet the following requirements
Develop brand advocates: Satisfied customers often become loyal repeat customers of your business. Plus, retaining existing customers by providing excellent customer service often costs much less than attracting new ones.
Increased revenue: Better customer service drives customers to purchase more products and services, thereby increasing a business’s revenue.
Drive brand differentiation: Personalized and highly relevant high-quality customer service can help companies stand out in the fierce market competition, even if competitors offer equivalent products/services.
A poor customer service experience will undoubtedly cost a business. It only takes one bad experience for a customer to completely lose their trust and loyalty to a business, such as being tortured by a sluggish online experience, not getting clear and concise answers to their questions, or not getting sound advice.